At Surf Shop, we want you to be as stoked about your gear as you are about catching the perfect wave. If something isn’t right with your order, we’ll make it right—just like we select our premium water sports equipment.

Our Return Policy

You may return most items within 15 days of delivery for a full refund or exchange. All returned items must be:

  • In original condition with tags attached
  • Unworn and unused
  • In original packaging

Note: For hygiene reasons, the following items are non-returnable unless defective:

  • Lycra and Rashguards
  • Bikini Bottoms and Tops
  • Bodyboarding gear with signs of use

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days of delivery with your order number and reason for return.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions.
  3. Package Your Item: Securely pack the item in its original packaging.
  4. Ship It Back: Send the package to our warehouse at:
    Surf Shop Returns
    1197 Rainbow Road
    MESA, US 99343
  5. Track Your Return: Keep your return tracking number for reference.

Return Shipping Costs

  • Defective/Wrong Items: We’ll cover return shipping costs
  • Change of Mind: Customer pays return shipping
  • International Returns: Contact us for special instructions

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Refunded to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation

Please allow 7-10 business days for the refund to appear on your statement.

Exchange Process

Want to swap for a different size or color? Follow the return process above and include a note specifying:

  • Item you’d like instead
  • Size/color preference
  • Whether to ship immediately or wait for your exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Surf Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Defective, Wrong Item, Size Exchange, etc.]

Preferred resolution: [Refund, Exchange for [specific product]]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Defective Items

If your surfboard, wetsuit, or other gear arrives damaged:

  1. Take photos of the damage
  2. Email them to us within 48 hours of delivery
  3. We’ll arrange a replacement or refund immediately

Got questions about returns? Hang ten and reach out to our customer service crew at [email protected] – we’re always happy to help fellow water enthusiasts!